Great piece, Paul. I’m surprised this hasn’t gotten more love. This seems like a very… Medium type piece. I use a lot of what you say when dealing with customers and choosing how to market certain things at certain times.

I used to tell people who dealt with difficult customers and felt like they were bullshit that they aren’t bullshit, they’re just dealing with their truth.

Good stuff.

Content Strategist learning Python and UI Design.

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